【处理投诉】
I'm awfully sorry.
I'm awfully sorry.
非常对不起。
I'll make a note of that.
I'll make a note of that.
我会把这件事记下来的。
Everything will be taken care of.
一切都会安排妥当的。
I understand how you feel and we'll try to do our best to help you.
I understand how you feel and we'll try to do our best to help you.